POSITION TITLE:Operations Coordinator LOCATION:Cross County Shopping Center FLSA STATUS:Hourly Non-Exempt BONUS POTENTIAL:This position is not bonus eligible REQUIRED TRAVEL: 0% ENVIRONMENTAL CONDITIONS: Work is performed in a standard office environment REPORTS TO:Senior Manager, Property Management
Position Description: Under the guidance and supervision of the Operations Manager, the Operations Coordinator assists in the care, preventative maintenance, and long-term preservation of shopping center physical assets. The Operations Coordinator supports operations and maintenance functions of the property and interfaces with other departments at the field level.
* Under the direction of the Operations Manager, assists in aspects of tenant coordination and shopping center operations. Receives, coordinates and administers communication and activities with contractors and others related to build out of new tenant spaces * Update and maintain tenant construction files containing punch lists and charge backs. Maintain accurate records of tenant construction files containing points of contact and timelines, dates of receipt, and plan review dates. * Assist with administering check out procedures and documenting files. * Supervise in-house staff of over 25 union housekeeping and maintenance personnel; including distributing/assigning work orders and follow up on timely completion. * Supervise scheduling, including reviewing vacation requests and implementing the protocol for call out procedures and overtime requests. * Monitor and supervise work to ensure proper techniques are used. * Recommend disciplinary action and performance of staff to management. * Supervise payroll with Office Administrator for employees. * Inspect and communicate property policies and procedures to tenants to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, trash and recycle programs, mall related physical issues and any special operational problems or activities. * Conduct regular inspections of all common area facilities/systems and report results to Operations Manager. * Oversee outsourced service providers in the routine performance of the Landlord's work. * Maintain blue print files and construction sample boards. * Conduct routine property inspections of shopping center common areas, loading docks, service corridors, electric rooms, parking garages, and roof to ensure areas are kept clean, properly illuminated, and signage is current and accurate. * Assist Tenant Coordination and Business Development with site surveys and/or access to vacant spaces for prospective tenants/architects/contractors. * Assist with field inspections and tenant construction punch lists, including assisting with Fire Marshal occupancy inspections as required. * Perform miscellaneous special project duties and office duties such as typing, filing, sorting and clerical support when needed. Office hours are 8:30 A.M. to 5:30 P.M. * All other duties as assigned.
Requirements and Qualifications
* High school diploma or equivalent. * Two year's experience in building operations or construction job site experience. * General knowledge of Microsoft office suite including Word, Excel and PowerPoint. * Ability to lift up to 20 lbs. * Ability to climb ladders. * Must be able to read blueprints. * Employee must have the physical capability to perform all core functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the core functions of the job.
Competencies Important to This Job
Interpersonal Competencies * Fostering Teamwork: As a team member, demonstrates the ability and the desire to work cooperatively with others on a team.
Business Competencies * Initiative: Identifying what needs to be done and doing it before being asked to or required by the situation. Takes independent action to change the direction of events.
The following core competencies are shared by all Macerich employees
* Collaboration: Develops, maintain, and strengthens collaborative relationships inside and outside the organization. * Communication: Listens actively and expresses self clearly in conversations and interactions with others; expresses self clearly in business writing to effectively reach the audience. * Results Orientation: Prioritizes projects to meet required deadlines. Carefully manages several projects at once, focusing on the desired end result of one’s work. * Thoroughness: Ensures that work is complete and carefully reviews the accuracy of information in their work. * Flexibility: Open to different and new ways of doing things; willing to modify one’s preferred way of doing things. * Adaptability: Adaptable to the changing nature of the business.
All Macerich employees are expected to demonstrate a high level of integrity, mutual respect, professionalism and a commitment to working in partnership with our key stakeholders (guests, customers, business partners, and co-workers).