Under minimal supervision, develops and executes strategy for one or more marketing initiatives. Resolves problems and makes recommendations related to complex and interrelated matters and projects. Provides specialist-level analysis in several marketing disciplines and/or expert-level in one or more. Recommends project budgets and forecasts anticipated budget spending. Coaches others in less senior positions.
The Journey Experience Product Owner will leverage interpersonal skills, analytical insights and marketing expertise to deliver an outstanding customer experience and create customer-centric value through a Marketing and Sales nurturing program.
Essential Duties and Responsibilities:
Unify FedEx offerings and leverage technology to deliver connected and contextual experiences to customers using personalization, testing, and optimization
Lead ongoing socialization of Journey strategy, progress and implementation.
Identify new and innovative ways to leverage technology and digital marketing to support business goals
Identify key micro-moments in SAM customer journey to improve experience and increase engagement
Develop journey experience metrics including: customer engagement, Sales engagement, and share of wallet growth with existing customers
Employ Test & Learn approach to drive incremental improvements to journey experiences to generate greater levels of engagement and revenue
Support the Journey Management practice within Customer Marketing. Help to support the use of methodologies such as Agile, Design Thinking, etc. to improve the customer experience and increase incremental revenue.
Serve as Product Owner
Provide business justification for all identified scrum team activities
Clearly identify and describe product backlog items
Make decisions regarding the priority of product backlog items
Ensure transparency into the upcoming work of the journey scrum team
Participate as a scrum team member with an active role in planning and contributing to prescribed ceremonies
Skills/Knowledge Considered a Plus:
Demonstrated strong relationship building and communications skills across multiple audiences, and organizational levels
Ability to innovate, think critically and strategically, solve problems and drive change
Strong initiative, creativity, flexibility, organization and ability to multi-task
Customer focus orientation
Strong analytical skills and experience using analytical tools and insights for growth and effectiveness
Ability to work independently and make decisions
Ability to travel
Domicile / Relocation Information:
This position will be located in Memphis, Tennessee. Relocation assistance is available.
Bachelor's degree/equivalent in Marketing, Finance, Computer Science or related business discipline.
Five (5) years experience in marketing, advertising, sales administration, or related discipline.
Knowledge of the broad application of advanced principles, theories, concepts and techniques in marketing disciplines, project management and information analysis.
Strong human relations and communication/presentation skills.
Advanced organizational, quantitative and analytical skills, including experience in database marketing.
Experience leading complex initiatives in a corporate environment.
Application Criteria / Deadline:
Upload current copy of Resume and answer job screening questionnaire to apply by close of business (5:00 PM CST) on August 8, 2018.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE “World’s Most Admired Companies” – 2016
Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016
InformationWeek “Elite 100” – 2016
Women’s Business Enterprise National Council “America’s Top Corporations for Women’s Business Enterprises” - 2016
Reputation Institute “World’s Most Reputable Companies” – 2015
Black Enterprise “40 Best Companies For Diversity” – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply’ and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Employer will assist with relocation costs.
Internal Number: RC76375
About FedEx Services
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.